Preorder Cancellations

We offer two types of preorders: Open Preorders and Limited Preorders, and cancellation policies differ between the two.

Open Preorders

Orders placed during an Open Preorder may be canceled at any time while the preorder window is open.
To request a cancellation, email info@imaginebooksshopllc.com with your order number before the preorder closes.

Once the Open Preorder period has closed, orders can no longer be canceled or refunded. After that timeframe, all sales are final and we will not cancel and/or refund the order as items move into production.

If your cancellation request is sent before the preorder closes, it will be honored even if our response is sent after the preorder period has ended.

Limited Preorders

Orders placed during a Limited Preorder may be canceled within 14 days of purchase.
After the 14-day cancellation window has passed, all Limited Preorder sales are final, even if the preorder has not yet sold out.

Once a Limited Preorder sells out or closes, no cancellations or refunds are permitted unless otherwise clearly stated.

All sales are final. We do not accept cancellations or refunds on Leftover or Scratch and dent books/sets.

All sales are final. We do not accept cancellations or refunds on merchandise orders.

We can ship everywhere excluding Germany due to shipping & import complications.

You can change your shipping address before the shipping label is created. Please be aware, If you change your default address in your Shopify account settings, that will update your address for any future orders.

Any current orders already placed will need to be updated by us. To do so, please email info@imaginebooksshopllc.com.

For Open Preorders, you can order as many copies as you’d like. The only time you will be limited for an Open Preorder is if the books are signed. We normally have a limited number of signed books, so you’ll be able to order one signed copy and as many unsigned copies as you’d like.

For Limited preorders, it depends on the size of the print run that Imagine Books Shop has secured with the publisher. If there is enough stock customers are allowed to purchase two sets. If not, we will limit customers to one set. We will announce the number of sets customers are allowed to purchase for a limited preorder before the preorder starts. 

Yes you are, but please be aware that Preorders normally take 5-6 months to ship. If you make a purchase for another product with a Preorder, your entire order will ship at the same time.

Please email us info@imaginebooksshopllc.com with your name, order number, and pictures of the damaged item. If your item has the following damages, we will replace it or refund you.

Books: 

Tears, rips, or visible scratches on the front cover, dust jacket, or spine larger than 1 cm (approximately 0.4 inches)

Missing or torn pages

Unsecured or loose binding

Extremely blurry edges 

Extreme dings or dents larger than 1.5 cm (approximately 0.6 inches) affecting readability or display

Torn dust jacket impairing appearance

Sticky/oily residue that cannot be removed

Merchandise:

Cracks, tears, or rips

Broken items